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Troubleshooting Tips

If you need some additional assistance setting up an online account placing an order, or navigating the new sargentwelch.ca, we're here to help! We've provided some answers to commonly asked questions below.

If you don't see the answer you are looking for here, you can get immediate answers and assistance in a live chat with a Sargent Welch representative. Available from 7:30am - 7:00pm EST, our Sargent Welch team is on call for on-screen problem solving. You can also contact Sargent Welch Customer Service via email sargentwelchcacs@vwr.com or phone 800-727-4369 for personal assistance.

We strongly encourage and appreciate your feedback in helping us resolve any additional issues you may discover.